ACS is a global leader in business process, outsourcing, and information technology services.
Case Study Summary
When the government of Malta opened its new national hospital, it wanted a reliable and accessible healthcare system for the island nation. ACS provided an Integrated Health Information System, implementing advanced technologies across the hospital.
The ACS Mission
I. We will be the premier provider of business process outsourcing and information technology services
II. We will design innovative solutions to meet our clients’ business requirements and deliver only the highest quality of service
III. We will marshal talented, committed people and create an environment in which they can grow professionally through
IV. We will generate dependable and growing revenues, earnings, and returns to our shareholders
ACS is a premier provider of diversified business process outsourcing (BPO) and information technology (IT) services and solutions to commercial and government clients worldwide. ACS is recognized as one of the best performing companies. As a FORTUNE 500 company, ACS has proven success delivering strategic value, business results, and operational gains to our clients. At ACS, it’s people, clients, and culture that make the difference.
ACS provides insight, people, technology, and service to achieve the best results. Our service offerings include business process outsourcing, information technology outsourcing, and systems and integration services. We’re the people who make technology work for our clients. ACS delivers a full range of BPO and IT services and end-to-end solutions to the public and private sectors. We support a variety of industries including education, energy, financial, government, healthcare, retail, and transportation.
ACS is a rapidly growing company supporting operations reaching more than 100 countries with $6.5 billion in annual revenues. With unparalleled levels of growth and client retention, ACS is 76,000 people strong and growing.
And our clients are seeing results from ACS' solutions:
Improved international package shipper's turnaround time from 2 weeks to 24 hours, shortened its billing cycles from 20 days to 6 days, and decreased staff from 14,000 to 4,000
Increased a major insurance company's rate of claims processed-to-completion from 30 percent to 70 percent and improved data accuracy to 99 percent
Saved a leading manufacturer more than $35 million annually through reengineered processes, reduced its invoice processing costs by 76 percent, improved cycle time from 3 weeks to 15.2 hours, and boosted field accuracy from 82 percent to 99.5 percent
Delivered 60 percent cost savings to a global automotive manufacturer
Mr. Darwin Deason launched Affiliated Computer Services, Inc. (ACS), as a bank data processor in 1988. Then ACS acquired the data processing and electronic funds transfer operations of First Texas Gibraltar expanding into more and diverse services offered. ACS expands out of banking services when it signed a 10-year data processing outsourcing contract with Southland Corp. (7-Eleven). In 1995 ACS becomes a public company and divests bank data processing. By FY1996 ACS became the fourth largest commercial outsourcer in the U.S.
Bangalore — India is accepted worldwide as a premier location for BPO services and ACS opened it’s facility in Bangalore, India in 2003. The facility occupies more than 161,000 square feet and employees more than 2,750 people. The team in Bangalore provides transaction processing, finance & accounting and information technology services to clients in the financial services, health care, communications and manufacturing industries.
Kochi — Opened in 2005, the ACS facility in the city of Kochi in the Indian state of Kerala employs over 1,400 people. The facility offers more than 58,000 square feet of space, with a seat capacity of 1,000. The team in Kochi offers transaction processing, human resources, information technology and finance & accounting services to clients in the health care, manufacturing and transportation industries.