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A history of achievement
As a leader in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes.
Parent company: Essar Group
Essar Global Limited, the parent company of Aegis, is a business corporation with a balanced portfolio of assets in the diverse manufacturing and services sectors of steel, energy, power, communications, shipping ports and logistics, and construction. Privately owned and professionally managed, Essar has judiciously invested in the commodity, annuity and services business segments. It is an $15 billion group operating from 20 countries.
A culture of success
Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
A foundation for growth
Aegis has built its value proposition not as a service provider but as a client partner, with its ability to do the following:
Provide customized delivery solutions based on your requirements.
Utilize an innovative delivery approach that involves understanding you and your customers and markets.Bring together the best talent to design, implement and manage the solutions offered.Enable process improvements using industry benchmarks and standard quality processes.
Help you to achieve customer satisfaction by continually leveraging our knowledge base.
“At Aegis we envision to constantly innovate in order to have superior execution for our clients, thereby creating wealth for all the stakeholders.”
This vision is further articulated through the acronym VIEW, which guides our thoughts, plans and actions, a cause for our efficiency and customer focus and a trademark from the very beginning.
At Aegis, our vision, VIEW, provides a framework for our operations. To achieve our goals, we approach this company vision with the mantra — happy employees, happy customers and happy shareholders.