ElectricPe is conducting an Off Campus Drive, providing opportunities for any graduate interested in the IT sector. This drive is tailored for freshers and offers roles for the position of Quality Analyst in Bangalore. Individuals can explore ElectricPe Jobs and gather more information about career prospects on the official website, electricpe.com.

The Off Campus Drive highlights ElectricPe’s dedication to sourcing new talent and creating avenues for fresh graduates to contribute to the IT industry.

ElectricPe Recruitment

Quality Analyst

Job Responsibilities:

  1. Quality Monitoring: Regularly monitor and evaluate telecalling interactions to ensure compliance with established quality standards.
  2. Feedback Provision: Provide constructive feedback to telecallers based on performance evaluations, highlighting areas of improvement and commendable practices.
  3. Documentation: Maintain detailed records of quality assessments, highlighting key trends and areas for improvement.
  4. Compliance Assurance: Ensure adherence to organizational policies, scripts, and regulatory requirements during telecalling activities.
  5. Training Support: Collaborate with training teams to identify skill gaps and contribute to the development of training programs for telecallers.
  6. Data Analysis: Analyze performance data to identify patterns, trends, and areas for improvement in telecalling operations.
  7. Process Improvement: Suggest and implement process improvements to enhance the overall efficiency and effectiveness of Tele-calling activities.
  8. Customer Feedback Analysis: Incorporate customer feedback into quality assessments to align services with customer expectations.
  9. Root Cause Analysis: Conduct root cause analysis for identified issues and work with relevant teams to implement corrective actions.
  10. Regular Reporting: Generate and share regular reports on the quality performance of telecallers with management.

Educational Qualifications:

  • Communication Skills: Clear and effective communication skills in English and any other relevant languages.
  • Analytical Skills: Ability to analyze data and identify trends or areas for improvement.
  • Attention to Detail: Keen attention to detail to identify even minor deviations from quality standards.
  • Problem-Solving: Strong problem-solving skills to address issues promptly and effectively.
  • Technical Proficiency: Familiarity with telecalling systems, CRM tools, and other relevant technologies.
  • Team Collaboration: Ability to collaborate with telecallers, trainers, and other teams to ensure a cohesive approach to quality improvement.
  • Adaptability: Ability to adapt to changes in processes, policies, or technology.
  • Feedback and Coaching: Skill in providing constructive feedback and coaching to telecallers for continuous improvement.
  • Time Management: Efficient time management to handle multiple assessments and tasks.
  • Regulatory Knowledge: Understanding of relevant regulations and compliance standards in the Tele-calling domain in India.
  • QC Tools Proficiency: Knowledge and hands-on experience with Quality Control tools such as call monitoring software, recording systems, and other relevant technologies used to assess and ensure the quality of Tele-calling interactions. Familiarity with data analysis tools for extracting meaningful insights from performance metrics is also beneficial.

Motion Graphic Designer – Intern

Internship Opportunity in Bangalore, Karnataka

Role: Motion Graphic Designer Intern
Industry Type: Electric Mobility
Mode of Work: Remote/Hybrid
Employment Type: Full Time, Internship

Responsibilities:

  1. Produce captivating motion graphics and video edits for both long and short video content.
  2. Experiment proactively with a variety of styles, including vector-based animation and frame-by-frame animation.
  3. Collaborate and coordinate with teams on the content and visual concepts of the videos.
  4. Assist with graphics-related creatives when required.
  5. Take end-to-end ownership of the assigned projects.

Skills Required:

  1. Proficiency in programs such as Adobe Suite, Photoshop, After Effects, Premier Pro, and Illustrator.
  2. Attention to detail.
  3. Portfolio of work showcasing a wide range of creative projects.
  4. Time management and organizational skills.
  5. Animation and Video editing skills are preferred.
  6. Knowledge of layouts, graphic fundamentals, typography, negative spacing, print, and web.
  7. Excellent project and time management skills.

How to Apply for ElectricPe Job Openings?

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