Tell us about yourself.
Sample Answer: “I am a dedicated and passionate individual with a strong background in customer service. I have always been fascinated by the aviation industry and have a genuine interest in ensuring passengers have a comfortable and safe journey. I have worked in the hospitality sector for several years, which has allowed me to hone my communication and problem-solving skills. I believe my positive attitude and ability to adapt to different situations make me a suitable candidate for Fiji Airways.”
Why do you want to work for Fiji Airways?
Sample Answer: “Fiji Airways has a reputation for excellence in service and a commitment to passenger safety. As someone who values these qualities, I am excited about the opportunity to be a part of such a reputable airline. Additionally, Fiji’s rich culture and stunning landscapes make it an inspiring destination to be associated with. I am eager to contribute to the airline’s mission and provide an outstanding travel experience to passengers.”
What do you know about Fiji Airways and its services?
Fiji Airways is a national airline of Fiji. It was founded in 1947 and is headquartered in Nadi, Fiji. Fiji Airways operates a fleet of 32 aircraft and flies to over 30 destinations in the Pacific, Asia, and Australia. The company has a reputation for providing excellent customer service and has won numerous awards, including the World’s Best Cabin Crew Award in 2018.
The airline is known for its warm and friendly service, embracing the ‘Bula Spirit.’ Fiji Airways also prioritizes safety and has a modern fleet that meets international standards. Furthermore, the airline actively engages in community and environmental initiatives, showcasing its commitment to sustainability and corporate responsibility.”
How do you handle stressful situations and time-sensitive tasks?
Sample Answer: “When faced with stressful situations, I try to remain calm and composed. I prioritize tasks based on their urgency and break down complex situations into smaller, manageable steps. Effective time management is crucial, so I ensure I stay organized and focused on completing tasks efficiently. Additionally, I believe in seeking support from colleagues and collaborating as a team to address challenges effectively.”
Describe a challenging situation you faced at a previous job and how you resolved it.
Sample Answer: “In a previous role, we encountered a severe weather disruption that led to multiple flight cancellations and delays. Passengers were understandably frustrated, and the situation required immediate action. To address this, I proactively communicated with affected passengers, providing them with regular updates and alternative travel options. I remained empathetic and understanding, reassuring them that we were doing our best to resolve the issue. My priority was to ensure their comfort and safety while managing the logistics of rescheduling flights. Through clear communication and teamwork, we managed to minimize inconvenience and restore operations as efficiently as possible.”
Why do you want to be a flight attendant?
I have always been passionate about travel, and I believe that being a flight attendant would be the perfect way to combine my love of travel with my passion for customer service. I am also drawn to the Fiji Airways company culture, which I believe is very aligned with my own values. I am confident that I would be a good fit for the Fiji Airways team.
What are your strengths and weaknesses?
My strengths include my customer service skills, my ability to remain calm under pressure, and my willingness to go the extra mile. I am also a quick learner and I am always eager to take on new challenges. My weakness is that I can sometimes be a perfectionist. However, I am working on this and I am confident that I can overcome this weakness.
What is your experience with customer service?
I have been working in the customer service industry for the past 5 years. I have held a variety of positions, including customer service representative, customer service manager, and customer service trainer. In my current role, I am responsible for managing a team of customer service representatives and ensuring that they provide excellent customer service. I have a proven track record of providing excellent customer service, and I am confident that I can provide the same level of service to Fiji Airways passengers.
How would you handle a difficult passenger?
If I encountered a difficult passenger, I would first try to understand the passenger’s concerns. I would then try to address those concerns in a calm and professional manner. If the passenger was still being difficult, I would escalate the situation to my supervisor. I am confident that I would be able to handle a difficult passenger in a professional and respectful manner.
Why should we hire you?
I believe that I would be a valuable asset to Fiji Airways. I have the skills, experience, and passion to provide excellent customer service. I am also a team player and I am always willing to go the extra mile. I am confident that I would be a great addition to the Fiji Airways team.